Blog
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What ADKAR Gets Right — and the One Thing It Misses
It’s one of the most popular change management models for a reason. But popularity doesn’t mean it’s complete. If you’ve ever been part of a change management initiative — and if you’re reading this, you probably have — there’s a good chance someone pulled out the ADKAR model. Awareness, Desire, Knowledge, Ability, Reinforcement. It’s been
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The 5P Framework vs. Other Change Management Models
This article was originally published on the Trust Insights blog. It is republished here for the katierobbert.com audience. There is no shortage of change management models. A quick search returns dozens of them, each with its own acronym, diagram, and book deal. The most popular ones — ADKAR, Kotter’s 8 Steps, Lewin’s Unfreeze-Change-Refreeze — have
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Your AI Pilot Does Everything Except Its Job
I was at lunch the other day and the bartender started venting about the parking system in the building. Apparently it’s run by an AI startup — a buddy of the building owner — and here’s what it does: it scans your plate when you pull in, it logs your entry time, it tracks your
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You Can’t Build AI on a Museum: The Infrastructure Crisis Leadership Refuses to Look At
Here’s a number I want you to sit with: Gartner predicts that through 2026, organizations will abandon 60% of their AI projects. Not because the AI didn’t work. Because the data underneath it was unusable. Sixty percent. That’s not a failure rate — that’s a pattern. And it’s a pattern that should alarm every executive
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AI Ate the Proving Ground: The Leadership Crisis Nobody Sees Coming
Everyone’s talking about AI killing the billable hour. Outcome-based pricing, gain share models, managed services — it’s all over LinkedIn, and it’s all valid. But it’s also the wrong conversation. The billable hour wasn’t just a revenue model. It was the training system. And that’s the part nobody’s mourning. Here’s What I Mean For decades,
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Your AI Training Program Is Failing Because You Skipped the Hard Part
Raise your hand if your company bought an AI training program in the last 18 months. Now keep your hand up if anyone actually changed how they work because of it. Yeah. That’s what I thought. Here’s what happened: somebody in leadership — maybe the CEO, maybe the CTO, maybe an enthusiastic VP who went